Terms and Conditions
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other customers as treatments are charged at full value. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other customers are not inconvenienced.
CANCELLATION & NO SHOW
Customers who book appointments and cannot join us for their scheduled appointment are granted full credit provided that at least a 24-hour notice is given. We do not provide refunds for cancelled/no show appointments. Last minute changes to appointments will be honored only if the service time is available and other customers are not inconvenienced.
All service sales, retail sales and gift vouchers sales are final, with no refunds.
RIGHT TO REFUSE
We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.
PAYMENTS & GRATUITY
In general, the Clinic accepts cash, MasterCard, Visa and American Express as payment.
Some therapists may or may not accept any of the above.
Please notify us before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All clinic customers will be asked to complete a consultation form upon check-in, designed with your well-being in mind.
Children are invited to have massage treatments with us as long as they are accompanied by an adult (parent or tutor).
If you are over 18 and look younger than 18, you must bring a photo ID.
As a courtesy to other customers, please maintain a quiet level of conversation. Mobile phones must be turned off/mute when entering the clinic.
If gift vouchers are available for massage treatments, are not redeemable if lost or stolen. Gift Vouchers have expire date that will be provided on them. Gift voucher sales are final, with no refunds. Gift vouchers are only redeemable against massage treatments. Gift vouchers cannot be used on retail products.
If packages are available:
Packages cannot be exchanged for cash or any other goods or services.
Packages are non-transferable and not shareable with other people.
The timings chosen are final and not separable in multiple sessions.
Packages are non-refundable even in the event of medical circumstances.
Packages expiry dates cannot be extended for any reasons.
Waterloo Body Station reserves the right to dishonor a massage package if it reasonably believes the redeemer stole or is otherwise not the intended beneficiary of the purchaser.
Packages do not represent proof of payment.
PRICES SUBJECT TO CHANGE
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and clinic menu updated, please note that prices and services are subject to change at any time.
We are unable to accommodate visitors accompanying customers in our treatment rooms unless accompanying a child or a handicapped person.
CUSTOMERS’ RIGHT TO KNOW
We strive to exceed our customers’ needs. We believe that advising our customers of the products/treatments best suited for them is as essential as the service we perform. Therefore, our customers’ right to know policy advises each customer on the products and techniques best suited for the customer to maximize the benefits of their service.
Proper attire is to be worn at all times. Proper attire includes a towel around the waist or chest at all times. Nudity is not permitted anywhere in the facilities. Towels and flip flops are provided for your stay at the clinic.
Some practitioners have their own policy regarding nudity and you must adhere to their requests for everyone to feel comfortable, safe and protected, and they may ask you to wear your underwear at all times.
Waterloo Body Station reserves the right to change these Terms & Conditions from time to time at its sole discretion.