Coronavirus (COVID-19)


COVID-19 is a new illness that can affect your lungs and airways.

It is caused by a virus called coronavirus.



At Waterloo Body Station we have made a number of changes to our clinic policies and the way we practice, as a result of the Covid-19 pandemic. This will be the case with all reputable medical and healthcare providers during this outbreak. The health and safety of our team and you, as our patients, is paramount. In order to help manage any potential risks, we have taken a number of steps that will allow us to continue to offer treatments in a safe environment.

We are regularly carrying out risk assessments and the following key safety measures and additional protocols have been implemented to mitigate any potential risk associated with Covid-19. All practitioners are kept informed regarding this policies with additional training carried out as any updates are made. Before you book an appointment, please make sure you are familiar and comfortable with these protocols.


As advised by the NHS and Public Health England if you are experiencing any of the symptoms listed below you should not attend Waterloo Body Station and self-isolate in line with the current guidelines.

– A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
– A new, continuous cough – this means many coughing episodes for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
– A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
– Covid-19 regulations mean that you must self-isolate for 14 days if you arrive in the UK from a country outside travel corridor exemptions. This applies to all travel to England, by train, ferry, coach, air or any other route


– Appointments will be staggered by at least 15-minutes to allow time for us to sterilise contact areas and avoid patient overlap in clinic
– Medical grade PPE will be worn by all practitioners
– Updated consultation and triage process
– Clinical waste disposed of safely via a clinical waste disposal company
– Operating a remote or reduced reception service to minimise human contact in clinic
– Clinic operating hours may be reduced and as such there will be reduced practitioner availability
– Our cleaning schedule has been enhanced. Antiviral grade disinfectant used throughout the clinic by an external provider
– Screening email sent and consent for Face to Face treatment obtained day before appointment
– We will not encourage you to use our waiting area- please arrive at the time of your appointment only


– If you arrive early for your appointment please wait outside the clinic until your booking time, doorbell arrival system in place
– You will be greeted by your practitioner at the intercom please wait to be allowed in and we will be operating temperature checks
– If you are not wearing a mask you will be provided a new clean mask to wear throughout your time in clinic
– You will be asked to wash your hands before touching any areas in clinic, if you are wearing gloves these will need to be removed
– Please avoid bringing any unnecessary articles such as additional clothing/ bags.
– Please attend your appointment alone, unless under the age of 16 or a chaperone is required. Chaperones will need to remain in the treatment room throughout your appointment and will be asked to complete a consent form with contact details to comply with track and trace policies
– All magazines have been removed from clinic


– Medical grade PPE will be worn by all practitioners
– As a medical provider we ordinarily operate strict hand washing procedures, however these will be enhanced
– Couch covers and pillowcases will be removed or changed between each patient. Couch paper will be used on the plinths and wipeable pillowcases used. These will be sanitised between patients
– During the appointment, if you are required to lie face down (prone), your face mask can be removed and reapplied as appropriate


– Future bookings can be made with your practitioner at the end of your appointment
– Please wash your hands before leaving the clinic
– The appointments are staggered by at least 15 minutes to allow your practitioner time to replace any towels/linens used, dispose of PPE and bedding into the clinical waste and sanitise all surfaces in the treatment room

Whilst we are doing everything we can, to mitigate the risks associated with Covid- 19, please remember any contact at this time comes with some risks. Your full support and compliance are therefore required to ensure we can keep the level of risk to a minimum. Thank you for your co-operation.

If you have any questions regarding the changes in protocols, please do not hesitate to contact us on or 020 7202 9000.

Hernan Valdivia

Clinic Director

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